This incident is now fully resolved. Our edge provider and authentication provider are operating normally, and all services remain stable.
We appreciate your patience while we worked with our providers to address the issue.
Posted Aug 21, 2025 - 18:27 GMT-03:00
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 21, 2025 - 17:09 GMT-03:00
Update
We are still seeing intermittent problems with our edge provider, and the same issues are affecting our authentication provider. Our team is following the situation very closely and working with both providers to mitigate the impact.
We will continue to monitor and provide updates as more information becomes available.
Posted Aug 21, 2025 - 16:33 GMT-03:00
Update
We are also observing problems with one of our authentication providers, resulting in login failures and degraded sign-in experiences for a subset of users.
Posted Aug 21, 2025 - 16:04 GMT-03:00
Identified
Some users experienced intermittent connectivity issues and elevated error rates in select regions due to a problem with our edge provider
Posted Aug 21, 2025 - 15:54 GMT-03:00
This incident affected: General APIs (Cards Service, Users Service, Dashboard Service, Core Services, Embossing Service, Shipping Service).