All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
90 days ago
99.98 % uptime
Today
Developer Website Operational
90 days ago
99.91 % uptime
Today
Mastercard Network Operational
90 days ago
99.96 % uptime
Today
Visa Network Operational
90 days ago
99.98 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Tokenization Service Operational
90 days ago
99.98 % uptime
Today
3DS service Operational
90 days ago
100.0 % uptime
Today
Fraud Services Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
99.99 % uptime
Today
Cards Service Operational
90 days ago
100.0 % uptime
Today
Users Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
99.99 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
Chargebacks service Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
99.97 % uptime
Today
Identity Service Operational
90 days ago
99.97 % uptime
Today
CO Operational
90 days ago
100.0 % uptime
Today
Servibanca Network Operational
90 days ago
100.0 % uptime
Today
MX Operational
90 days ago
100.0 % uptime
Today
Prosa Network Operational
90 days ago
100.0 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 16, 2026

No incidents reported today.

Aug 15, 2026

Instability with Mastercard Network
Resolved - This issue has been fully resolved. All services are operating normally. Thank you for your patience during this incident.
Aug 15, 03:19 GMT-03:00
Monitoring - Mastercard has restored service and authorizations are processing normally. We are closely monitoring the service to ensure complete stability.
Aug 15, 03:11 GMT-03:00
Update - We are observing a reduction in errors affecting Mastercard authorizations. Service is progressively recovering, though intermittent failures may still occur.
Aug 15, 02:59 GMT-03:00
Update - Mastercard's service disruption remains ongoing. We continue to monitor the situation closely and will provide updates as soon as Mastercard reports progress.
Aug 15, 02:55 GMT-03:00
Update - Mastercard has confirmed a global service disruption affecting authorizations. While this persists, authorization traffic is not reaching Pomelo and transactions may be handled by Mastercard stand-in. Mastercard has not provided an estimated resolution time. All other Pomelo services are operating normally.
Aug 15, 02:32 GMT-03:00
Investigating - We are actively investigating an issue affecting Mastercard payment authorizations. Our technical team has identified the problem and is working to restore service.
Aug 15, 01:55 GMT-03:00

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Instability with Visa Network
Resolved - This issue has been fully resolved. All services are operating normally. Thank you for your patience during this incident.
Aug 13, 16:47 GMT-03:00
Update - The issue affecting Click to Pay has been resolved. Error rates and response times have returned to normal levels, and all transactions are processing as expected.
We have confirmed stability with our network partner and continue to monitor. We apologize for any inconvenience caused.
Aug 13, 16:46 GMT-03:00
Update - The improvement reported earlier is holding. Error rates continue to decline and the majority of Click to Pay transactions are now completing successfully.

Some requests may still take longer than usual while conditions normalize. We are monitoring closely alongside our network partner and will confirm once service is fully restored.
Aug 13, 16:29 GMT-03:00
Update - We are observing a reduction in errors affecting Click to Pay. Service is progressively recovering, though intermittent failures may still occur. We remain engaged with our network partner and will share a further update shortly.
Aug 13, 16:03 GMT-03:00
Investigating - We are actively investigating an issue affecting Click to Pay enrollment. Our technical team has identified the problem and is working with Visa to restore service.
Aug 13, 15:39 GMT-03:00

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Mastercard Clearing Service maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 10:36 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 09:00 GMT-03:00
Scheduled - Mastercard will perform scheduled maintenance on the Clearing Service to improve reliability and security. During this window, customers may experience intermittent connection errors and delays in file transfers. We apologize for any inconvenience.
Jul 22, 15:21 GMT-03:00

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

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