Identified - We have identified the issue with the Visa tokenization service that was causing errors with card tokenization. Our team is working on a resolution, and we will provide updates as soon as possible.
Jul 25, 2024 - 21:35 GMT-03:00
Investigating - We are currently investigating this issue.
Jul 25, 2024 - 20:02 GMT-03:00
Pomelo Website
Operational
90 days ago
100.0
% uptime
Today
Developer Website
Operational
90 days ago
100.0
% uptime
Today
Mastercard Network
Operational
90 days ago
99.99
% uptime
Today
Visa Network
Degraded Performance
90 days ago
100.0
% uptime
Today
Crypto Service
Operational
90 days ago
100.0
% uptime
Today
General APIs
Operational
90 days ago
99.99
% uptime
Today
Cards Service
Operational
90 days ago
99.99
% uptime
Today
Users Service
Operational
90 days ago
100.0
% uptime
Today
Dashboard Service
Operational
90 days ago
100.0
% uptime
Today
Core Services
Operational
90 days ago
100.0
% uptime
Today
ARG
Operational
90 days ago
100.0
% uptime
Today
Embossing Service
Operational
90 days ago
100.0
% uptime
Today
Shipping Service
Operational
90 days ago
100.0
% uptime
Today
Identity Service
Operational
90 days ago
100.0
% uptime
Today
BR
Operational
90 days ago
100.0
% uptime
Today
Embossing Service
Operational
90 days ago
100.0
% uptime
Today
Identity Service
Operational
90 days ago
100.0
% uptime
Today
CO
Operational
90 days ago
99.99
% uptime
Today
Servibanca Network
Operational
90 days ago
99.97
% uptime
Today
Embossing Service
Operational
90 days ago
100.0
% uptime
Today
Shipping Service
Operational
90 days ago
100.0
% uptime
Today
MX
Operational
90 days ago
100.0
% uptime
Today
Embossing Service
Operational
90 days ago
100.0
% uptime
Today
Shipping Service
Operational
90 days ago
100.0
% uptime
Today
Prosa Network
Operational
90 days ago
100.0
% uptime
Today
Providers
Operational
Auth0 Machine to Machine Authentication
Operational
AWS eks-us-east-1
Operational
AWS eks-us-west-2
Operational
AWS apigateway-us-east-1
Operational
AWS apigateway-us-west-2
Operational
Cloudflare Cloudflare Authoritative DNS
Operational
Cloudflare Cloudflare Firewall
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Jul 25, 08:00 GMT-03:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 02:00 GMT-03:00
Scheduled -
Our Crypto Service provider will perform regular maintenance in one of their availability zones. Services will not be affected by this maintenance due to Pomelo's multi-region infrastructure architecture.
Jul 23, 14:44 GMT-03:00