All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
90 days ago
100.0 % uptime
Today
Developer Website Operational
90 days ago
100.0 % uptime
Today
Mastercard Network Operational
90 days ago
100.0 % uptime
Today
Visa Network Operational
90 days ago
100.0 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Mastercard Tokenization Service Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
100.0 % uptime
Today
Cards Service Operational
90 days ago
100.0 % uptime
Today
Users Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
CO Operational
90 days ago
100.0 % uptime
Today
Servibanca Network Operational
90 days ago
100.0 % uptime
Today
MX Operational
90 days ago
100.0 % uptime
Today
Prosa Network Operational
90 days ago
100.0 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Regional failure in AWS services
Resolved - AWS Services are up and running normally. Pomelo's systems are stabilized and fully operational.
Jul 2, 23:19 GMT-03:00
Monitoring - Services are starting to normalice. We are monitoring closely and following the issue with AWS.
Jul 2, 23:03 GMT-03:00
Identified - AWS is reporting increased error rates and latencies for DynamoDB
Jul 2, 22:36 GMT-03:00
Jul 1, 2025
Pomelo Infrastructure
Completed - The scheduled maintenance has been completed.
Jul 1, 09:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 07:00 GMT-03:00
Scheduled - We will be performing scheduled maintenance in our production environment as part of our ongoing efforts to improve the stability and performance of our services.
All services are expected to remain fully operational during this period. This proactive maintenance helps ensure we continue providing a reliable and seamless experience.

Thank you for your understanding and continued trust in our services.
Jun 26, 14:36 GMT-03:00
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Instability with Servibanca Network
Resolved - The issue with intermittent connectivity to Servibanca has been resolved. A fix was applied, and the connection has remained stable during monitoring. No further issues have been observed.

Thank you for your patience.
Jun 25, 12:05 GMT-03:00
Monitoring - We applied a fix and are currently monitoring. The connection to Servibanca is now stable.
Jun 25, 11:48 GMT-03:00
Update - Intermitencias con la red Servibanca en Colombia
Jun 25, 11:08 GMT-03:00
Investigating - We are currently investigating this issue.
Jun 25, 11:01 GMT-03:00
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

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