All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
90 days ago
99.98 % uptime
Today
Developer Website Operational
90 days ago
99.97 % uptime
Today
Mastercard Network Operational
90 days ago
100.0 % uptime
Today
Visa Network Operational
90 days ago
100.0 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Tokenization Service Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
99.99 % uptime
Today
Cards Service Operational
90 days ago
99.99 % uptime
Today
Users Service Operational
90 days ago
99.99 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
99.99 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
99.99 % uptime
Today
Chargebacks service Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
CO Operational
90 days ago
100.0 % uptime
Today
Servibanca Network Operational
90 days ago
100.0 % uptime
Today
MX Operational
90 days ago
99.85 % uptime
Today
Prosa Network Operational
90 days ago
99.85 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Production environments update Feb 17, 2026 07:00-09:00 GMT-03:00

To ensure the security and optimal performance of our infrastructure, we will be performing scheduled maintenance to update a key component of our system.

This update is expected to have minimal impact on the service. While we do not anticipate significant disruptions, some users may experience slight performance degradation or brief interruptions during the maintenance window.

We appreciate your understanding and cooperation. If you have any questions, please feel free to contact our support team.
Posted on Feb 09, 2026 - 13:02 GMT-03:00
Feb 13, 2026

No incidents reported today.

Feb 12, 2026
Production environments update
Completed - The scheduled maintenance has been completed.
Feb 12, 11:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 09:00 GMT-03:00
Scheduled - To ensure the security and optimal performance of our infrastructure, we will be performing scheduled maintenance to update a key component of our system.

This update is expected to have minimal impact on the service. While we do not anticipate significant disruptions, some users may experience slight performance degradation or brief interruptions during the maintenance window.

We appreciate your understanding and cooperation. If you have any questions, please feel free to contact our support team.
Feb 9, 13:01 GMT-03:00
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026
Delayed transaction visibility on Dashboard
Resolved - Between 08:52 PM (GMT-3) and 10:40 PM(GMT-3), some Dashboard users may have experienced anomalous behavior in transaction views, where the most recent transactions were not displayed as expected.

The issue temporarily affected data synchronization for transaction displays and has now been fully resolved. Transaction information is currently updating and displaying correctly.

No transactions were lost, and the impact was limited to data visibility within the Dashboard.

We are reviewing additional measures to reduce the likelihood of similar issues in the future.
Feb 9, 23:10 GMT-03:00
Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Crypto service programmed maintenance
Completed - The scheduled maintenance has been completed.
Feb 6, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:00 GMT-03:00
Scheduled - Our Crypto Service provider will perform regular maintenance in one of their availability zones. Instability could be experienced but it isn't expected.
Feb 5, 15:49 GMT-03:00
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026
Servibanca network disconnection
Resolved - We experienced a disconnection from Servibanca network from 6:38 PM UTC to 7:00 PM UTC
Feb 3, 15:30 GMT-03:00
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage