All Systems Operational

Pomelo Website Operational
90 days ago
100.0 % uptime
Today
Developer Website Operational
90 days ago
100.0 % uptime
Today
Mastercard Network Operational
90 days ago
100.0 % uptime
Today
Visa Network Operational
90 days ago
100.0 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Tokenization Service Operational
90 days ago
99.99 % uptime
Today
3DS service Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
100.0 % uptime
Today
Cards Service Operational
90 days ago
100.0 % uptime
Today
Users Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
Chargebacks service Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
CO Operational
90 days ago
100.0 % uptime
Today
Servibanca Network Operational
90 days ago
100.0 % uptime
Today
MX Operational
90 days ago
100.0 % uptime
Today
Prosa Network Operational
90 days ago
100.0 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Fraud Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 16, 2026

No incidents reported today.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026
Resolved - Corrective actions were applied and service has now been restored for Fraud Services. We will continue to monitor the component closely.
Apr 11, 15:22 GMT-03:00
Investigating - We are currently experiencing degradation in the Fraud Services component. Our team is actively investigating the issue and working to restore normal service as soon as possible. We will share another update as soon as we have more information.
Apr 11, 15:17 GMT-03:00
Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026
Resolved - The service has been fully restored and is functioning normally.
Apr 6, 12:27 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Apr 6, 11:44 GMT-03:00
Investigating - We are currently experiencing issues affecting chargeback creation via both the dashboard and API. Additionally, GET requests to retrieve information for specific chargebacks are also impacted.
Apr 6, 11:34 GMT-03:00
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Resolved - The service has been fully restored and is functioning normally.
Apr 2, 14:23 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Apr 2, 13:52 GMT-03:00
Update - We are continuing to investigate this issue.
Apr 2, 12:29 GMT-03:00
Investigating - We are investigating an issue with the processing of presentation files and VSS files. This could affect the daily presentation report.
Apr 2, 12:25 GMT-03:00