All Systems Operational
Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
90 days ago
100.0 % uptime
Today
Developer Website Operational
90 days ago
100.0 % uptime
Today
Mastercard Network Operational
90 days ago
100.0 % uptime
Today
Visa Network Operational
90 days ago
100.0 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
99.99 % uptime
Today
Cards Service Operational
90 days ago
99.99 % uptime
Today
Users Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
CO Operational
90 days ago
100.0 % uptime
Today
Servibanca Network Operational
90 days ago
100.0 % uptime
Today
MX Operational
90 days ago
99.94 % uptime
Today
Prosa Network Operational
90 days ago
99.94 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 18, 2025

No incidents reported today.

Mar 17, 2025

No incidents reported.

Mar 16, 2025
Instability with Servibanca Network
Resolved - We detected an issue with the Servibanca network that began at 06:05 UTC and affected only one client. We communicated with Servibanca at 06:30 UTC, and they have addressed the problem.

While the issue is now resolved, we will continue monitoring to ensure stability. Additionally, we are in communication with the affected client.
Mar 16, 04:09 GMT-03:00
Investigating - We are currently investigating this issue.
Mar 16, 03:23 GMT-03:00
Mar 15, 2025
Instability with Cards Service
Resolved - A temporary issue with our OTP provider caused instability, which partially impacted 3DS service. The problem occurred from 00:00 until 01:00 UTC. Our team worked promptly to identify and resolve the issue.

We are now closely monitoring the system to ensure continued stability and to prevent future occurrences. Affected clients will be contacted directly with further details and support.

We sincerely appreciate your patience and understanding. Should you have any questions or concerns, please don't hesitate to reach out to our support team.
Mar 15, 23:31 GMT-03:00
Investigating - We are currently investigating this issue.
Mar 15, 22:07 GMT-03:00
Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025
Instability with Reporting Service
Resolved - The issue has been contained, and we are in communication with the affected customer. Our team continues to monitor the situation to ensure service stability.
Mar 12, 10:01 GMT-03:00
Investigating - We are currently investigating this issue.
Mar 12, 08:54 GMT-03:00
Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025
Instability with Mastercard Network
Resolved - From 06:50 UTC to 09:30 UTC, we experienced issues with the Mastercard network due to a problem within the Mastercard Processing Service. This caused intermittent communication and an increase in error rates.

The issue has been resolved, and we have seen no further disruptions. We will continue monitoring the situation to ensure stability.

Thank you for your patience and understanding.
Mar 9, 08:11 GMT-03:00
Monitoring - Since 09:30 UTC, we have not observed any further issues with the Mastercard network. However, Mastercard has not yet confirmed the full resolution of the incident. We are actively monitoring the situation to ensure continued stability.
Mar 9, 07:10 GMT-03:00
Identified - Mastercard is currently experiencing issues with its processing service. This is impacting network communication, leading to an increased error rate.

We are in contact with Mastercard and actively monitoring the situation. We will provide updates as soon as more information becomes available.
Mar 9, 07:00 GMT-03:00
Update - We have been observing an elevated error rate with the Mastercard network connection since 06:50 UTC. Our team is actively monitoring the situation and is in communication with Mastercard to assess the impact and work toward a resolution.
Mar 9, 06:02 GMT-03:00
Update - We are currently investigating the state of the Mastercard network. Our team has observed some instabilities with the connection and is working to assess the impact. We will provide updates as soon as we have more information.
Mar 9, 05:12 GMT-03:00
Investigating - We are currently investigating this issue.
Mar 9, 04:52 GMT-03:00
Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

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