All Systems Operational

Pomelo Website Operational
90 days ago
100.0 % uptime
Today
Developer Website Operational
90 days ago
99.91 % uptime
Today
Mastercard Network Operational
90 days ago
100.0 % uptime
Today
Visa Network Operational
90 days ago
100.0 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Tokenization Service Operational
90 days ago
100.0 % uptime
Today
3DS service Operational
90 days ago
100.0 % uptime
Today
Fraud Services Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
99.99 % uptime
Today
Cards Service Operational
90 days ago
100.0 % uptime
Today
Users Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
99.99 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
Chargebacks service Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
99.97 % uptime
Today
Identity Service Operational
90 days ago
99.97 % uptime
Today
CO Operational
90 days ago
100.0 % uptime
Today
Servibanca Network Operational
90 days ago
100.0 % uptime
Today
MX Operational
90 days ago
100.0 % uptime
Today
Prosa Network Operational
90 days ago
100.0 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Maintenance on the Core Config API Jul 16, 2026 06:00-08:00 GMT-03:00

We will be performing scheduled maintenance on the Core Config API.

No downtime is expected during this maintenance window. However, users may experience temporary delays in the transactional flow.

Posted on Jul 15, 2026 - 15:05 GMT-03:00
Jul 15, 2026

No incidents reported today.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
Resolved - The service has been fully restored and is functioning normally.
Jul 2, 19:51 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Jul 2, 19:45 GMT-03:00
Identified - We've identified the cause of the issue affecting KYC and KYB identity sessions in Brazil. Our team is actively working with the relevant parties to restore normal service as quickly as possible. We'll provide further updates as more information becomes available.
Jul 2, 18:41 GMT-03:00
Investigating - We're experiencing issues with our government provider in Brazil. As a result, all new KYC and KYB identity sessions are currently stuck until the provider restores service.
Jul 2, 18:06 GMT-03:00
Jul 1, 2026

No incidents reported.