All Systems Operational
Pomelo Website Operational
90 days ago
100.0 % uptime
Today
Developer Website Operational
90 days ago
100.0 % uptime
Today
Mastercard Network Operational
90 days ago
99.99 % uptime
Today
Visa Network Operational
90 days ago
100.0 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
99.99 % uptime
Today
Cards Service Operational
90 days ago
99.99 % uptime
Today
Users Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
CO Operational
90 days ago
99.99 % uptime
Today
Servibanca Network Operational
90 days ago
99.97 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
MX Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
Prosa Network Operational
90 days ago
100.0 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 25, 2024
Completed - The scheduled maintenance has been completed.
Jul 25, 08:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 02:00 GMT-03:00
Scheduled - Our Crypto Service provider will perform regular maintenance in one of their availability zones. Services will not be affected by this maintenance due to Pomelo's multi-region infrastructure architecture.
Jul 23, 14:44 GMT-03:00
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
Resolved - This incident has been resolved.
Jul 18, 17:40 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 17, 18:22 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 16:54 GMT-03:00
Investigating - We are currently investigating this issue.
Jul 17, 14:42 GMT-03:00
Jul 17, 2024
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - This incident has been resolved.
Jul 12, 07:05 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 00:35 GMT-03:00
Identified - Daily presentments are delayed and debt in the dashboard will show less than expected
Jul 11, 14:25 GMT-03:00
Jul 11, 2024
Resolved - Between 11:02 UTC and 12:25 UTC, we identified a connection problem with the Visa Network affecting one availability zone. As Visa Network is multi-region, transactions were minimally affected. The issue has been resolved.
Jul 11, 09:41 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 09:34 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Jul 11, 09:11 GMT-03:00
Identified - We have identified a problem with one Visa Network Region. The issue has been identified, and we are working to solve it as soon as possible.
Jul 11, 08:45 GMT-03:00
Investigating - We are currently investigating this issue.
Jul 11, 08:36 GMT-03:00