We will be performing scheduled maintenance on the Core Config API.
No downtime is expected during this maintenance window. However, users may experience temporary delays in the transactional flow. Posted on
Jul 15, 2026 - 15:05 GMT-03:00
Resolved -
The service has been fully restored and is functioning normally.
Jul 2, 19:51 GMT-03:00
Monitoring -
A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Jul 2, 19:45 GMT-03:00
Identified -
We've identified the cause of the issue affecting KYC and KYB identity sessions in Brazil. Our team is actively working with the relevant parties to restore normal service as quickly as possible. We'll provide further updates as more information becomes available.
Jul 2, 18:41 GMT-03:00
Investigating -
We're experiencing issues with our government provider in Brazil. As a result, all new KYC and KYB identity sessions are currently stuck until the provider restores service.
Jul 2, 18:06 GMT-03:00