Pomelo Status

Instability with Prosa Network

Identified - We are working urgently to restore the service. Most users are experiencing significant disruptions.
Dec 06, 2025 - 09:05 GMT-03:00

Monitoring - The service is partially restored. Some users may experience performance degradation while we complete the resolution.
Dec 06, 2025 - 08:59 GMT-03:00

Investigating - We are currently experiencing an outage affecting the VPN connections with our Prosa network provider.

The provider is currently investigating the issue and working to restore the VPN tunnels as soon as possible. We will share further updates as they become available.

Thank you for your patience and understanding.
Dec 06, 2025 - 07:08 GMT-03:00

Uptime over the past 90 days. View historical uptime.

Pomelo Website Operational

90 days ago

99.96 % uptime

Today

Developer Website Operational

90 days ago

99.94 % uptime

Today

Mastercard Network Operational

90 days ago

99.97 % uptime

Today

Visa Network Operational

90 days ago

99.97 % uptime

Today

Crypto Service Operational

90 days ago

99.97 % uptime

Today

Reporting Service Operational

90 days ago

100.0 % uptime

Today

Mastercard Tokenization Service Operational

90 days ago

99.97 % uptime

Today

General APIs Operational

90 days ago

99.97 % uptime

Today

Cards Service Operational

90 days ago

99.97 % uptime

Today

Users Service Operational

90 days ago

99.97 % uptime

Today

Dashboard Service Operational

90 days ago

99.96 % uptime

Today

Core Services Operational

90 days ago

99.97 % uptime

Today

Embossing Service Operational

90 days ago

100.0 % uptime

Today

Shipping Service Operational

90 days ago

99.97 % uptime

Today

ARG Operational

90 days ago

99.97 % uptime

Today

Identity Service Operational

90 days ago

99.97 % uptime

Today

BR Operational

90 days ago

99.97 % uptime

Today

Identity Service Operational

90 days ago

99.97 % uptime

Today

CO Operational

90 days ago

99.97 % uptime

Today

Servibanca Network Operational

90 days ago

99.97 % uptime

Today

MX Major Outage

90 days ago

99.83 % uptime

Today

Prosa Network Major Outage

90 days ago

99.83 % uptime

Today

Providers Operational

Auth0 Machine to Machine Authentication Operational

AWS eks-us-east-1 Operational

AWS eks-us-west-2 Operational

AWS apigateway-us-east-1 Operational

AWS apigateway-us-west-2 Operational

Cloudflare Cloudflare Authoritative DNS Operational

Cloudflare Cloudflare Firewall Operational

Cloudflare Network Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2025

Unresolved incident: Instability with Prosa Network.

Dec 5, 2025

Instability with Prosa Network

Resolved - The service has been fully restored and is functioning normally.
Dec 5, 22:20 GMT-03:00

Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Dec 5, 22:18 GMT-03:00

Identified - We are currently experiencing an outage affecting the VPN connections with our Prosa network provider.

The provider is currently investigating the issue and working to restore the VPN tunnels as soon as possible. We will share further updates as they become available.

Thank you for your patience and understanding.
Dec 5, 21:50 GMT-03:00

Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.
Dec 5, 21:23 GMT-03:00

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Related

Past Incidents