All Systems Operational
Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
90 days ago
100.0 % uptime
Today
Developer Website Operational
90 days ago
100.0 % uptime
Today
Mastercard Network Operational
90 days ago
100.0 % uptime
Today
Visa Network Operational
90 days ago
100.0 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
99.99 % uptime
Today
Cards Service Operational
90 days ago
99.99 % uptime
Today
Users Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
CO Operational
90 days ago
99.97 % uptime
Today
Servibanca Network Operational
90 days ago
99.97 % uptime
Today
MX Operational
90 days ago
99.94 % uptime
Today
Prosa Network Operational
90 days ago
99.94 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 25, 2025

No incidents reported today.

Jan 24, 2025
Instability with Identity Service
Resolved - The issue affecting our Identity Service has been resolved. The problem was isolated to a single client in Argentina utilizing a specific feature of the service. Normal operations have been fully restored.
Jan 24, 20:35 GMT-03:00
Monitoring - We have implemented a fix for the issue, which was limited to a single client in Argentina utilizing an specific feature of our Identity Service.
Our team is closely monitoring the situation to ensure stability and will provide further updates if necessary. We appreciate your patience and understanding during this time.
Jan 24, 20:11 GMT-03:00
Investigating - We are currently investigating this issue.
Jan 24, 19:51 GMT-03:00
Jan 23, 2025

No incidents reported.

Jan 22, 2025

No incidents reported.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
Instability with Cards Service
Resolved - An error with our cloud provider was detected affecting our online transactions. This issue was resolved and everything is working as expected.

Further information will be provided by our support team.

Thanks for your understanding.
Jan 16, 17:12 GMT-03:00
Investigating - We are currently investigating this issue.
Jan 16, 17:07 GMT-03:00
Jan 15, 2025

No incidents reported.

Jan 14, 2025
Instability with Cards Service
Resolved - The issue has been resolved, and the delayed notifications will be sent throughout the day.
Jan 14, 20:27 GMT-03:00
Identified - We noticed a delay in transaction notifications, there are pending notifications to be sent. New ones are arriving in real time.
Jan 14, 17:07 GMT-03:00
Investigating - We are currently investigating this issue.
Jan 14, 17:05 GMT-03:00
Instability with Prosa Network
Resolved - The issue impacting the Prosa Network has been fully resolved, and the network has been stable following exhaustive monitoring.

This incident is now closed. Thank you for your understanding and support throughout this process.
Jan 14, 18:03 GMT-03:00
Update - The Prosa Network is currently stable, and we have confirmed full operational status after detailed monitoring. We are actively collaborating with our communication provider to reinforce the system and address the root cause of the issue. This incident will remain in monitoring as we continue to ensure stability.

Thank you for your ongoing patience.
Jan 14, 14:23 GMT-03:00
Update - After exhaustively monitoring the situation, we have determined that the Prosa Network is now fully operational. We are working closely with our communication provider to implement a robust solution to prevent similar issues in the future. In the meantime, we will continue to maintain this incident in a monitoring state.

Thank you for your patience and understanding.
Jan 14, 12:06 GMT-03:00
Update - We are continuing to monitor the fix applied to address the issue affecting the Prosa network in Mexico. Further updates will be shared as needed. Thank you for your patience.
Jan 14, 10:49 GMT-03:00
Monitoring - A fix has been implemented to address the issue. We are currently monitoring the situation to ensure its effectiveness and stability.

Thank you for your patience as we continue to observe the system's performance.
Jan 14, 09:26 GMT-03:00
Update - We are actively working with the provider to resolve the issue as soon as possible.

The issue with our communication provider is partially impacting the Prosa Network in Mexico. No other services are affected.

Thank you for your patience.
Jan 14, 08:16 GMT-03:00
Update - Due to the redundancy of the Multi-Region connections, we have determined that the impact is partial. We are continuing to work to fully restore the service.
Jan 14, 07:36 GMT-03:00
Identified - We have identified that the issue is due to maintenance performed by the VPN provider. We are already working together to restore the service.
Jan 14, 06:58 GMT-03:00
Investigating - We are currently investigating this issue.
Jan 14, 06:39 GMT-03:00
Jan 13, 2025
Instability with our services
Resolved - After thoroughly reviewing the status of our services, we have concluded that our platform is functioning as expected. We apologize for any confusion caused and thank you for your understanding.
Jan 13, 17:42 GMT-03:00
Investigating - We are currently investigating an instability affecting our services
Jan 13, 17:41 GMT-03:00
Problems with transaction service
Resolved - We are reviewing the affected transactions during the incident window. If your account was impacted, we will contact you directly with further details and any necessary adjustments.

Thank you for your patience and understanding. If you have immediate concerns, please reach out to our support team.
Jan 13, 16:33 GMT-03:00
Monitoring - We identified a discrepancy in the USD conversion rates for Mexico and Brazil. A workaround has been implemented to mitigate the impact.

The situation is being closely monitored.
Jan 13, 14:15 GMT-03:00
Jan 12, 2025

No incidents reported.

Jan 11, 2025
Emergency maintenance: Communication provider
Completed - The scheduled maintenance has been completed.
Jan 11, 21:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 12:00 GMT-03:00
Scheduled - One of our communication providers will be performing critical maintenance to address detected network degradation.

This maintenance affects only the Prosa Network service for transaction processing in Mexico. No downtime is expected for our clients. While this maintenance involves work on one of the logical and/or physical routes supporting their network, all services will remain operational.

In the unlikely event of any issues, please contact our support team immediately through the usual channels.

Thank you for your understanding and cooperation.
Jan 10, 10:02 GMT-03:00
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