All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
Developer Website Operational
Mastercard Network Operational
Visa Network Operational
Crypto Service Operational
Reporting Service Operational
Tokenization Service Operational
3DS service Operational
Fraud Services Operational
General APIs Operational
Cards Service Operational
Users Service Operational
Dashboard Service Operational
Core Services Operational
Embossing Service Operational
Shipping Service Operational
Chargebacks service Operational
ARG Operational
Identity Service Operational
BR Operational
Identity Service Operational
CO Operational
Servibanca Network Operational
MX Operational
Prosa Network Operational
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 11, 2026

No incidents reported today.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Instability with Dashboard Service
Resolved - The service has been fully restored and is functioning normally.
Oct 8, 17:26 GMT-03:00
Investigating - We are actively investigating an issue causing delays in daily settlement calculations for some clients. Our technical team has identified the problem and is working to restore service.
Oct 8, 16:55 GMT-03:00

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 06:30 GMT-03:00
Scheduled - We will be performing emergency maintenance on our Visa connection to improve the reliability and stability of our systems.
No disruption to transaction processing is expected during this maintenance window.

We will update this page if there is any change in status.
Oct 5, 16:55 GMT-03:00

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Instability with Visa Network
Resolved - The service has been fully restored and is functioning normally.
Oct 1, 13:14 GMT-03:00
Monitoring - The expected file from Visa has been received and is currently being processed. We're monitoring the processing to ensure it completes successfully and will provide further updates as needed.
Oct 1, 12:58 GMT-03:00
Identified - We've identified an issue with file delivery from Visa. The expected files have not yet been received, and processing will resume once they become available. We're monitoring the situation and will provide further updates as more information becomes available.
Oct 1, 11:17 GMT-03:00
Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.
Oct 1, 10:39 GMT-03:00

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Instability with Identity Service
Resolved - This issue has been fully resolved. All services are operating normally. Thank you for your patience during this incident.
Sep 29, 17:15 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Sep 29, 16:56 GMT-03:00
Identified - We have identified the cause of the issue and are implementing a solution. We expect a prompt resolution and will continue monitoring the situation.
Sep 29, 16:44 GMT-03:00
Investigating - We are currently investigating an issue affecting some services for customers in Brazil. Some users may experience delays or errors. Our team is actively working on a resolution and we will provide updates as more information becomes available.
Sep 29, 16:37 GMT-03:00
Instability with Tokenization Service
Resolved - The service has been fully restored and is functioning normally.
Sep 29, 09:23 GMT-03:00
Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.
Sep 29, 09:03 GMT-03:00
Scheduled Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Sep 29, 09:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 05:00 GMT-03:00
Scheduled - We will be performing scheduled maintenance to update our systems and improve the reliability, and performance of our services.

During this maintenance window, brief service interruptions may occur. We appreciate your patience and understanding.
Sep 4, 11:56 GMT-03:00

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

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