All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
Developer Website Operational
Mastercard Network Operational
Visa Network Operational
Crypto Service Operational
Reporting Service Operational
Tokenization Service Operational
3DS service Operational
Fraud Services Operational
General APIs Operational
Cards Service Operational
Users Service Operational
Dashboard Service Operational
Core Services Operational
Embossing Service Operational
Shipping Service Operational
Chargebacks service Operational
ARG Operational
Identity Service Operational
BR Operational
Identity Service Operational
CO Operational
Servibanca Network Operational
MX Operational
Prosa Network Operational
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 14, 2026

No incidents reported today.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Instability with Dashboard Service
Resolved - The service has been fully restored and is functioning normally.
Oct 8, 17:26 GMT-03:00
Investigating - We are actively investigating an issue causing delays in daily settlement calculations for some clients. Our technical team has identified the problem and is working to restore service.
Oct 8, 16:55 GMT-03:00

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 06:30 GMT-03:00
Scheduled - We will be performing emergency maintenance on our Visa connection to improve the reliability and stability of our systems.
No disruption to transaction processing is expected during this maintenance window.

We will update this page if there is any change in status.
Oct 5, 16:55 GMT-03:00

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Instability with Visa Network
Resolved - The service has been fully restored and is functioning normally.
Oct 1, 13:14 GMT-03:00
Monitoring - The expected file from Visa has been received and is currently being processed. We're monitoring the processing to ensure it completes successfully and will provide further updates as needed.
Oct 1, 12:58 GMT-03:00
Identified - We've identified an issue with file delivery from Visa. The expected files have not yet been received, and processing will resume once they become available. We're monitoring the situation and will provide further updates as more information becomes available.
Oct 1, 11:17 GMT-03:00
Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.
Oct 1, 10:39 GMT-03:00

Sep 30, 2026

No incidents reported.

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