Instability with Cards Service

Incident Report for Pomelo

Resolved

A temporary issue with our OTP provider caused instability, which partially impacted 3DS service. The problem occurred from 00:00 until 01:00 UTC. Our team worked promptly to identify and resolve the issue.

We are now closely monitoring the system to ensure continued stability and to prevent future occurrences. Affected clients will be contacted directly with further details and support.

We sincerely appreciate your patience and understanding. Should you have any questions or concerns, please don't hesitate to reach out to our support team.
Posted Mar 15, 2025 - 23:31 GMT-03:00

Investigating

We are currently investigating this issue.
Posted Mar 15, 2025 - 22:07 GMT-03:00
This incident affected: General APIs (Cards Service).
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