This issue has been fully resolved. All services are operating normally. Thank you for your patience during this incident.
Posted Aug 15, 2026 - 03:19 GMT-03:00
Monitoring
Mastercard has restored service and authorizations are processing normally. We are closely monitoring the service to ensure complete stability.
Posted Aug 15, 2026 - 03:11 GMT-03:00
Update
We are observing a reduction in errors affecting Mastercard authorizations. Service is progressively recovering, though intermittent failures may still occur.
Posted Aug 15, 2026 - 02:59 GMT-03:00
Update
Mastercard's service disruption remains ongoing. We continue to monitor the situation closely and will provide updates as soon as Mastercard reports progress.
Posted Aug 15, 2026 - 02:55 GMT-03:00
Update
Mastercard has confirmed a global service disruption affecting authorizations. While this persists, authorization traffic is not reaching Pomelo and transactions may be handled by Mastercard stand-in. Mastercard has not provided an estimated resolution time. All other Pomelo services are operating normally.
Posted Aug 15, 2026 - 02:32 GMT-03:00
Investigating
We are actively investigating an issue affecting Mastercard payment authorizations. Our technical team has identified the problem and is working to restore service.