Mastercard has resolved the issue that caused delays in clearing file submissions. Our systems are fully operational again; however, clearing files corresponding to yesterday and today may be processed with some delay.
Posted Oct 15, 2025 - 17:18 GMT-03:00
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 15, 2025 - 16:43 GMT-03:00
Update
We are still awaiting Mastercard’s resolution on the issue affecting clearing file presentments.
Posted Oct 15, 2025 - 16:35 GMT-03:00
Update
We are continuing to work on a fix for this issue.
Posted Oct 15, 2025 - 12:33 GMT-03:00
Update
We are still awaiting Mastercard’s resolution on the issue affecting clearing file presentments. Our systems remain fully operational, and we continue to monitor the situation closely.
Posted Oct 15, 2025 - 12:21 GMT-03:00
Identified
We have identified that the delay in clearing file presentments is due to an issue on Mastercard’s side. Our systems are operating normally, and we are monitoring the situation while Mastercard works on resolving the problem. We will provide an update as soon as more information becomes available.
Posted Oct 15, 2025 - 10:38 GMT-03:00
Investigating
We are currently investigating a potential delay in the presentments of clearing files to Mastercard. Our team is working to identify the cause and mitigate any impact. We will provide further updates as soon as more information becomes available.