This is an example incident

Incident Report for Pomelo

Resolved

Empathize with those affected and let them know everything is operating as normal.
Posted Dec 29, 2021 - 18:08 GMT-03:00

Monitoring

Let your users know once a fix is in place, and keep communication clear and precise.
Posted Dec 29, 2021 - 17:58 GMT-03:00

Identified

As you continue to work through the incident, update your customers frequently.
Posted Dec 29, 2021 - 18:04 GMT-03:00

Investigating

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Posted Dec 29, 2021 - 18:34 GMT-03:00
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