Instability with Visa Network

Incident Report for Pomelo

Resolved

The service has been fully restored and is functioning normally.

Posted Oct 01, 2026 - 13:14 GMT-03:00

Monitoring

The expected file from Visa has been received and is currently being processed. We're monitoring the processing to ensure it completes successfully and will provide further updates as needed.

Posted Oct 01, 2026 - 12:58 GMT-03:00

Identified

We've identified an issue with file delivery from Visa. The expected files have not yet been received, and processing will resume once they become available. We're monitoring the situation and will provide further updates as more information becomes available.

Posted Oct 01, 2026 - 11:17 GMT-03:00

Investigating

We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.

Posted Oct 01, 2026 - 10:39 GMT-03:00

This incident affected: Visa Network.