Instability with Identity Service

Incident Report for Pomelo

Resolved

This issue has been fully resolved. All services are operating normally. Thank you for your patience during this incident.

Posted Sep 29, 2026 - 17:15 GMT-03:00

Monitoring

A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.

Posted Sep 29, 2026 - 16:56 GMT-03:00

Identified

We have identified the cause of the issue and are implementing a solution. We expect a prompt resolution and will continue monitoring the situation.

Posted Sep 29, 2026 - 16:44 GMT-03:00

Investigating

We are currently investigating an issue affecting some services for customers in Brazil. Some users may experience delays or errors. Our team is actively working on a resolution and we will provide updates as more information becomes available.

Posted Sep 29, 2026 - 16:37 GMT-03:00

This incident affected: BR (Identity Service).