All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
90 days ago
99.96 % uptime
Today
Developer Website Operational
90 days ago
99.94 % uptime
Today
Mastercard Network Operational
90 days ago
99.97 % uptime
Today
Visa Network Operational
90 days ago
99.97 % uptime
Today
Crypto Service Operational
90 days ago
99.97 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Mastercard Tokenization Service Operational
90 days ago
99.97 % uptime
Today
General APIs Operational
90 days ago
99.98 % uptime
Today
Cards Service Operational
90 days ago
99.97 % uptime
Today
Users Service Operational
90 days ago
99.97 % uptime
Today
Dashboard Service Operational
90 days ago
99.96 % uptime
Today
Core Services Operational
90 days ago
99.97 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
99.99 % uptime
Today
Chargebacks service Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
99.97 % uptime
Today
Identity Service Operational
90 days ago
99.97 % uptime
Today
BR Operational
90 days ago
99.97 % uptime
Today
Identity Service Operational
90 days ago
99.97 % uptime
Today
CO Operational
90 days ago
99.97 % uptime
Today
Servibanca Network Operational
90 days ago
99.97 % uptime
Today
MX Operational
90 days ago
99.82 % uptime
Today
Prosa Network Operational
90 days ago
99.82 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 16, 2026

No incidents reported today.

Jan 15, 2026
General probelm with api.pomelo.la
Resolved - From 10:43 UTC to 10:46 UTC api.pomelo.la was unavailable due to an update in our systems. All systems are up and running again normally. Sorry for the inconvenience.
Jan 15, 08:33 GMT-03:00
Identified - There was an issue while updating one of our ingress gateways.
Jan 15, 08:30 GMT-03:00
Jan 14, 2026
Provider Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 04:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:00 GMT-03:00
Scheduled - One of our external service providers will be performing emergency maintenance.

During the maintenance window, intermittent service disruptions may occur, and some transactions may be temporarily impacted. No action is required from customers, and services are expected to recover automatically.

Our team will monitor the maintenance closely and confirm once normal service has been fully restored.
Jan 13, 11:18 GMT-03:00
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
Problems with Cards service
Resolved - This incident has been resolved.
Jan 8, 04:53 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 04:47 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Jan 8, 04:33 GMT-03:00
Investigating - We are currently investigating this issue.
Jan 8, 04:01 GMT-03:00
Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

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