All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
90 days ago
100.0 % uptime
Today
Developer Website Operational
90 days ago
100.0 % uptime
Today
Mastercard Network Operational
90 days ago
100.0 % uptime
Today
Visa Network Operational
90 days ago
100.0 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Mastercard Tokenization Service Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
99.99 % uptime
Today
Cards Service Operational
90 days ago
100.0 % uptime
Today
Users Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
99.97 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
CO Operational
90 days ago
99.98 % uptime
Today
Servibanca Network Operational
90 days ago
99.98 % uptime
Today
MX Operational
90 days ago
100.0 % uptime
Today
Prosa Network Operational
90 days ago
100.0 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

User service maintenenance Oct 20, 2025 06:00-08:00 GMT-03:00

We will conduct scheduled maintenance on Monday, October 20, between 07:00–09:00 (UTC-3). This maintenance will take place in the Users service and includes routine infrastructure and security updates to enhance performance, reliability, and resilience. No downtime is expected; if any impact occurs, it will be minimal and brief. All data and configurations will remain safe, and our team will closely monitor the process and promptly address any issue.

No action is required on your part. If you notice anything unusual after the window, please contact our support team.
Thank you for your understanding.
Posted on Oct 17, 2025 - 14:02 GMT-03:00

Dashboard maintenance Oct 22, 2025 09:00-10:00 GMT-03:00

On Wednesday, October 22nd, between 9:00 and 10:00 (UTC-3), we will be performing scheduled maintenance on the Dashboard.

During this time, you may experience delays when viewing activities or intermittent access to the Activities and Accounts sections.

Transactions will not be affected.

The maintenance will be brief and closely monitored by our technical team.
No action is required on your part.
Posted on Oct 17, 2025 - 10:03 GMT-03:00
Oct 18, 2025

No incidents reported today.

Oct 17, 2025
Automatic Reversals on Mastercard Cash Withdrawals
Resolved - Mastercard has confirmed that the issue causing automatic reversals on cash withdrawals was on their side and has now been resolved. No changes were made on our end, and ATM withdrawals are processing normally. The service is fully operational.
Oct 17, 18:05 GMT-03:00
Monitoring - We have observed that the issue with automatic reversals on Mastercard cash withdrawals was caused by an incident on the Mastercard network. No changes were made on our side, and transaction processing is returning to normal. We are closely monitoring the situation to ensure full stability.
Oct 17, 16:07 GMT-03:00
Investigating - We are currently investigating an issue causing automatic reversals on cash withdrawal transactions made through the Mastercard network. Our team is actively analyzing the situation to identify the root cause and will provide an update as soon as more information becomes available.
Oct 17, 15:27 GMT-03:00
Oct 16, 2025

No incidents reported.

Oct 15, 2025
Possible delay in Mastercard clearing file presentments
Resolved - Mastercard has resolved the issue that caused delays in clearing file submissions.
Our systems are fully operational again; however, clearing files corresponding to yesterday and today may be processed with some delay.
Oct 15, 17:18 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 16:43 GMT-03:00
Update - We are still awaiting Mastercard’s resolution on the issue affecting clearing file presentments.
Oct 15, 16:35 GMT-03:00
Update - We are continuing to work on a fix for this issue.
Oct 15, 12:33 GMT-03:00
Update - We are still awaiting Mastercard’s resolution on the issue affecting clearing file presentments.
Our systems remain fully operational, and we continue to monitor the situation closely.
Oct 15, 12:21 GMT-03:00
Identified - We have identified that the delay in clearing file presentments is due to an issue on Mastercard’s side.
Our systems are operating normally, and we are monitoring the situation while Mastercard works on resolving the problem.
We will provide an update as soon as more information becomes available.
Oct 15, 10:38 GMT-03:00
Investigating - We are currently investigating a potential delay in the presentments of clearing files to Mastercard. Our team is working to identify the cause and mitigate any impact.
We will provide further updates as soon as more information becomes available.
Oct 15, 10:18 GMT-03:00
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
Dashboard maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 GMT-03:00
Scheduled - On Wednesday, October 8th, between 9:00 and 10:00 (UTC-3), we will be performing scheduled maintenance on the Dashboard.

During this time, you may experience delays when viewing activities or intermittent access to the Activities and Accounts sections.

Transactions will not be affected.

The maintenance will be brief and closely monitored by our technical team.
No action is required on your part.
Oct 2, 17:02 GMT-03:00
Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

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