All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
90 days ago
99.96 % uptime
Today
Developer Website Operational
90 days ago
99.94 % uptime
Today
Mastercard Network Operational
90 days ago
99.97 % uptime
Today
Visa Network Operational
90 days ago
99.97 % uptime
Today
Crypto Service Operational
90 days ago
99.97 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Mastercard Tokenization Service Operational
90 days ago
99.97 % uptime
Today
General APIs Operational
90 days ago
99.97 % uptime
Today
Cards Service Operational
90 days ago
99.97 % uptime
Today
Users Service Operational
90 days ago
99.97 % uptime
Today
Dashboard Service Operational
90 days ago
99.96 % uptime
Today
Core Services Operational
90 days ago
99.97 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
99.97 % uptime
Today
ARG Operational
90 days ago
99.97 % uptime
Today
Identity Service Operational
90 days ago
99.97 % uptime
Today
BR Operational
90 days ago
99.97 % uptime
Today
Identity Service Operational
90 days ago
99.97 % uptime
Today
CO Operational
90 days ago
99.97 % uptime
Today
Servibanca Network Operational
90 days ago
99.97 % uptime
Today
MX Operational
90 days ago
99.97 % uptime
Today
Prosa Network Operational
90 days ago
99.97 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 2, 2025

No incidents reported today.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Pomelo Service Disruption Due to Cloudflare Outage
Resolved - This incident has been resolved.

Earlier today, our services were affected by an incident with our CDN and edge networking provider, Cloudflare, which resulted in intermittent errors, slow responses, or timeouts for some users.

Cloudflare has fully mitigated the underlying issue and our systems have remained stable since. We are no longer observing elevated error rates or latency and all functionality is operating normally.

We will continue to monitor our platform closely, and we are reviewing this event with our provider to help prevent similar issues in the future.

Thank you for your patience while we worked through this incident.
Nov 18, 17:57 GMT-03:00
Monitoring - Cloudflare has implemented fixes and we are monitoring the recovery of Pomelo services.

We will continue to monitor closely and provide updates as the situation progresses.
Nov 18, 12:47 GMT-03:00
Update - Some Pomelo services are beginning to stabilize, though users may still experience intermittent issues as recovery continues across Cloudflare's network.

We continue to monitor the situation and will provide another update shortly.
Nov 18, 11:02 GMT-03:00
Identified - We have identified the root cause of the service disruptions affecting Pomelo. The issue is due to an ongoing Cloudflare infrastructure outage that is impacting multiple services across their network.

Our team is in contact with Cloudflare support and monitoring their status page for updates on their remediation efforts.

We will continue to provide updates as the situation progresses.
Nov 18, 09:33 GMT-03:00
Investigating - We are currently investigating this issue.
Nov 18, 09:06 GMT-03:00
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