All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
90 days ago
100.0 % uptime
Today
Developer Website Operational
90 days ago
100.0 % uptime
Today
Mastercard Network Operational
90 days ago
100.0 % uptime
Today
Visa Network Operational
90 days ago
100.0 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Mastercard Tokenization Service Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
100.0 % uptime
Today
Cards Service Operational
90 days ago
100.0 % uptime
Today
Users Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
CO Operational
90 days ago
99.98 % uptime
Today
Servibanca Network Operational
90 days ago
99.98 % uptime
Today
MX Operational
90 days ago
100.0 % uptime
Today
Prosa Network Operational
90 days ago
100.0 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2025
Instability with Cards Service
Resolved - The service has been fully restored and is functioning normally. Updates will be provided regarding the root cause of the issue
Sep 2, 05:46 GMT-03:00
Investigating - We are currently investigating this issue.
Sep 2, 04:58 GMT-03:00
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Scheduled maintenance on the transaction processing service
Completed - The scheduled maintenance has been completed.
Aug 28, 08:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 07:00 GMT-03:00
Scheduled - We will perform maintenance on the service responsible for transaction encryption.

This service is shared across all networks and is used for transaction processing. The maintenance is scheduled during a low-traffic time in all countries, and we do not expect any impact on operations.
Aug 26, 08:56 GMT-03:00
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Instability with Users Service
Resolved - The service has been fully restored and is functioning normally.
Aug 22, 14:48 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Aug 22, 14:36 GMT-03:00
Identified - We have identified the cause of the issue and are implementing a solution. We expect a prompt resolution and will continue monitoring the situation.
Aug 22, 14:30 GMT-03:00
Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.
Aug 22, 14:20 GMT-03:00
Aug 21, 2025
Edge provider with instabilities
Resolved - This incident is now fully resolved. Our edge provider and authentication provider are operating normally, and all services remain stable.

We appreciate your patience while we worked with our providers to address the issue.
Aug 21, 18:27 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 21, 17:09 GMT-03:00
Update - We are still seeing intermittent problems with our edge provider, and the same issues are affecting our authentication provider. Our team is following the situation very closely and working with both providers to mitigate the impact.

We will continue to monitor and provide updates as more information becomes available.
Aug 21, 16:33 GMT-03:00
Update - We are also observing problems with one of our authentication providers, resulting in login failures and degraded sign-in experiences for a subset of users.
Aug 21, 16:04 GMT-03:00
Identified - Some users experienced intermittent connectivity issues and elevated error rates in select regions due to a problem with our edge provider
Aug 21, 15:54 GMT-03:00
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

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